Overview

At Zaffran Arabia, we want you to be satisfied with your purchase. Our refund and returns policy lasts 30 days from the date your order is delivered. If 30 days have passed since your delivery, we may not be able to offer a refund or exchange.

To be eligible for a return, your perfume or fragrance product must be unused, unopened, and in the same condition in which you received it. The product should remain in its original packaging, including the box, seals, and any accessories or materials included with the order. You must also provide a receipt, order confirmation, or other valid proof of purchase.

For hygiene and product-safety reasons, opened, used, sprayed, or tested perfumes and fragrance products may not be eligible for return or refund, unless the product was damaged, defective, incorrect, or otherwise covered by our return policy. Products that have been damaged after delivery due to improper handling, storage, or use may also be excluded from a refund.

Certain products or circumstances may not be eligible for return. This may include products that are returned without their original packaging, products showing signs of use, products damaged after delivery for reasons not caused by Zaffran Arabia, or orders returned after the applicable 30-day return period.

Please do not send any product back without first contacting Zaffran Arabia and receiving return instructions. Sending a product to the manufacturer or another address without authorization may delay or prevent the processing of your return.

If your return is approved, we will provide information about the applicable refund or replacement process. Refunds, where applicable, will be issued using the original payment method, subject to any applicable payment-provider processing times and the conditions described in this policy.

Refunds

Once we receive your returned perfume or fragrance product, our team will inspect it to ensure that it meets the requirements of our Refund and Returns Policy. We will then notify you by email confirming that we have received your return and whether your refund has been approved or rejected.

If your refund is approved, the refund will be processed using your original payment method. The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider. We will provide any additional information regarding the refund process when your return is approved.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Products purchased at a discounted or promotional price may be subject to different refund and return conditions. Unless otherwise stated at the time of purchase or required by applicable law, sale items are not eligible for a refund or exchange.

Exchanges

We may offer an exchange if a perfume or fragrance product arrives defective, damaged, incorrect, or otherwise qualifies under our Refund and Returns Policy. Exchanges are generally available for the same product, subject to availability. If you believe your order qualifies for an exchange, please contact Zaffran Arabia at {email address} before sending the product back. We will provide you with the appropriate return instructions and return address.

Gifts

If a perfume or fragrance product was purchased as a gift and shipped directly to you, an approved return may be issued as store credit or another appropriate form of refund, depending on the circumstances and applicable payment method. Any gift-related refund will be subject to our Refund and Returns Policy.

If the product was purchased by someone else and shipped to the purchaser before being given to you, any approved refund will generally be issued to the original purchaser using the original payment method. The purchaser may therefore be notified about the return or refund.

Shipping returns

To return an eligible perfume or fragrance product, please contact Zaffran Arabia before sending your item. We will provide you with the appropriate return instructions and return address. Please do not send products to the manufacturer or to an address not provided by us.

Unless the return is due to a defective, damaged, incorrect, or otherwise qualifying product, you may be responsible for the cost of return shipping. Original shipping costs are generally non-refundable unless otherwise required by applicable law or stated by Zaffran Arabia.

The time required for a returned or exchanged product to reach us may vary depending on your location and the shipping service used. For higher-value returns, we recommend using a trackable shipping service and keeping your shipping receipt and tracking information. Zaffran Arabia cannot guarantee receipt of a return that cannot be verified through available delivery or tracking information.

Need help?

If you have any questions about refunds, returns, exchanges, or damaged or defective fragrance products, please contact Zaffran Arabia at {email}. Our team will be happy to assist you with your request and provide any necessary return instructions.